Policies and Guidelines

Become a Client

  1. Review our submission policies under "Deliver a Sample."
  2. Send sample and the appropriate submission form to LADDL, LSU, River Road, Room 1043, Baton Rouge, LA 70803.
  3. A client account will be established in our LIMS system once we receive your first submission.
  4. After you have an account with us, you can then use the discounted FedEx labels for shipping and register for the Client Portal to access your results. 

Laboratory Policies

  • Any samples, specimens and carcasses submitted for testing become the property of LADDL and will not be returned to the client unless specific arrangements are made and approved by the lab director or designee.
  • All samples and accompanying documentation may be tested as part of a state or federal surveillance program, utilized for research and educational purposes, and/or development of new assays.
  • To protect the confidentiality of our clients, the laboratory will require you to know your LADDL account number when requesting any information concerning accounts or test results. Your account number can be found on your invoice and on the test report.
  • LADDL strongly suggests working with your veterinarian to submit any samples. Your veterinarian is uniquely qualified to interpret laboratory findings.
  • We do not advise clients about treatment of disease. Our specialized training and experience is in diagnostics. Your local veterinarian is the best source for treatment information.
  • We charge modest fees for our services to fund the purchase of supplies and materials that are essential for the operation of the laboratory. Submissions are subject to an accession fee.
  • We are required by state law to report positive findings for several diseases to the State Veterinarian. For more information on reportable diseases, refer to the Louisiana Department of Agriculture and Forestry.
  • LADDL will NOT accept or euthanize any live animals intended for postmortem examination and diagnostic testing, with the exception of small production poultry and small rodents. Contacting LADDL prior to submission is highly recommended. All euthanasia is humane and in accordance with AVMA guidelines.
  • Please contact the Laboratory before submitting primates samples.
    A carcass submitted without the submission form or indication of the purpose of the submission will not be held more than 72 business hours. After that, the client will be notified, and the carcass will be disposed of. The client will be billed for disposal.
  • We appreciate your business. Please call if you have any questions or concerns – 225-578-9777.

Billing Policy

LSU Diagnostics provides email billing only. Statements are generated and emailed on the first business day of each month, reflecting charges and payments from the prior month, along with any outstanding balances.

  • Payment is due within 30 days of the statement date.
  • Accounts over 60 days past due may be subject to suspension of additional testing services.
  • Balances over 90 days past due will incur a monthly interest fee of 3.0%.

Accepted Payment Methods:

  • Check
  • Cash
  • Credit Card (available online and over the phone)

For billing questions or to make a credit card payment, please call 225-578-9777.

Email inquiries can be sent to lsudx@lsu.edu. 

Authorization to Release Records

LADDL cannot release client information without proper authorization.

AUTHORIZATION FORM